Last updated July 2023
2. Information Collection
As you use our websites or visit one of our hotels, we collect information about you and the services you use. The information we collect falls into two main categories: (1) information you voluntarily provide us; and (2) information we collect from you automatically.
The categories of information include:
3. Information Use
We use your personal information as follows:
4. How We Share Your Information
We may share your information in the following circumstances:
(a) When We Work with Service Providers. We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email delivery, product and service delivery, or marketing and analytics services. We strive to contractually prohibit these service providers from retaining, using, or disclosing your confidential personal information for any purpose other than performing agreed upon services for us.
(b) When We Work on Business Transactions. If we become involved with a merger, corporate transaction or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
(c) When Sharing Is Necessary to Protect Safety and Lawful Interests. We may disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
(d) When We Work with Marketing Service Providers. We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes.
(e) When You Give Consent. We may share information about you with other companies if you give us permission or direct us to share the information.
(f) When the Information Does Not Identify You. We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites and services in a manner that does not identify you, or we may combine information about the nature or frequency of your visits or purchases with similar information about other people and share the aggregated information for statistical analysis and other business purposes.
(g) When You Post on Our Websites or Social Media Pages. If you post information on a blog, social media page, or another part of our websites, the information that you post may be seen by other visitors to our websites, including your username.
5. Children's Privacy
We recognize the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither the Sites nor our services are intended for children under the age of 16. We do not target our services or these Sites to children under 16. We do not knowingly collect personally identifiable information from children under the age of 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
7. Your Choices
You have control over your promotional communications preferences, cookie settings, and more.
Promotional Communication Choices
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Us” section below. You will continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).
We believe in putting you in control of your personal information. Upon request we will provide you with information about whether we hold any of your personal information and how it is used. You may access, correct, or remove your personal information by contacting us as described in the “Contact Us” section below. As required by law for taxes and other record keeping purposes, we are unable to completely delete an account from our internal records.
"Do Not Track" Technology
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
8. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the websites, we cannot ensure or warrant the security of any information you transmit to us. You are responsible for protecting your password(s) and maintaining the security of your devices.
9. Retention and Disposal of Your Information
10. Additional Disclosures for California Residents
We have listed the privacy rights for several U.S. state jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.
Categories of Personal Information
In the preceding twelve months we may have disclosed these categories of personal information for a business purpose:
Electronic network activity information:
Sensitive Categories of Personal Information
Financial account data:
Account log-in data:
How We Sell Your Information - In the preceding twelve months we have not sold personal information. We do not sell your personal information.
Access to Specific Information and Data Portability Rights – Subject to certain exceptions, you have the right to request a copy of the personal information that we collected about you during the 12 months before your request. Once we receive your request and verify your identity, we will disclose to you:
Opting Out – As described in “How We Sell Your Information” above, residents of certain states have the right to opt-out of having their personal information sold.
Non-Discrimination – Residents of certain states may not receive discriminatory treatment by the business for exercising your privacy rights.
Exercising Access, Data Portability, and Deletion Rights – To exercise the access, data portability, and deletion rights described above as a California resident, please submit a verifiable consumer request to us by either calling us at 888-342-9737; or by contacting us at [email protected]. Please note that to verify your request, we may require you to verify personal information that we already have on file for you or to provide additional information.
Use of an Authorized Agent to Submit a Request – Only you or a person you formally authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you use an authorized agent to submit such a request, we will require written proof that the authorized agent has been authorized to act on your behalf or a copy of the power-of-attorney document granting that right.
11. Notice to Users Located Outside of the United States
These Sites and the services on these Sites are targeted for users in the United States of America only. Any information you enter on these Sites may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.
12. Contact Us